|
Defect |
Cause |
Solution |
Corrective Action/Prevention |
Fault/Responsibility |
| Fisheye |
(Machine) Surface
contamination of petroleum product from air compressor |
Strip and
reprocess or remove coating from the specific area down to the
substrate and properly prepare the surface for recoating |
Ensure the
compressed air supply is clean, dry and contamination-free |
Poor maintenance
practices; coater reworked at no charge to customer |
| Lint |
(Method) Lint from
material handling gloves |
Change glove
material to powder-less latex |
Rework; document
root cause |
Poor materials
handling practices; coating reworked at no charge to customer |
| Water Spot |
(Method) Heavy
total dissolved solids (TDS) from rinse water accumulated on the
surface of the metal before finishing |
Filter rinse water
by adding de-ionized (DI) filtration and rack parts to prevent
water accumulation |
Strip and rework;
document root cause
|
Pretreatment
process control; coater reworked at no charge to customer |
| Dirt |
(Method-people)
Contamination in the cure oven |
Clean oven and
replace filters |
Strip and rework;
document root cause. Develop and maintain a formal preventative
maintenance program tat includes daily cleaning of the cure oven
|
Poor maintenance
practices; coater reworked at no charge to customer.
|
| Urethane
Out-Gassing |
(Materials-method-people) Micro-bubbles in the finish |
Change to
triglycidylisocyanurate based (TGIC-based) polyester formulation
for thick-film application |
Strip and rework;
document root cause. Customer required heavy film build;
coater selected powder coating from stock that matched the
customer's color requirements |
Incorrect powder
coating selection; heavy application of a thin film product;
estimator unaware of limitations of polyurethane powder
coatings; coater reworked at no charge to customer |
| Surface
contamination (seeds) |
(Method-people)
Pretreatment method wasn't sufficient to remove heavy surface
contamination to complete the order. |
Abrasive blast
before phosphate pretreatment |
Rework; document
root cause |
Poor surface
preparation; coater reworked at no charge to customer |
| Weld Spatter |
(Materials) Weld
spatter adhered to the metal on both sides of the weld.
|
Strip coating;
machine-tool clean with a grinder and recoat |
Rework; document
root causes |
Manufacturing
defect; coater reworked at fabricator's expense. |
| Iron Casting
Out-Gassing |
(Materials-method)
Air trapped inside the casting expanded during heat processing,
causing defects (bubbles) in the coating. |
Before coating,
preheat the casting to 180oF after pretreatment and apply an
out-gassing forgiving powder coating that's formulated for
extended gel time. |
Rework; document
root cause |
Substrate problem;
coater selected a material and processing method that wasn't
suited for the type and condition of the substrate; coater
reworked and shared the expense with the fabricator.
|
| Adhesion loss |
(Method-material)
Coating over hot-rolled scale; improper treatment |
Strip and recoat |
Rework; document
root cause; change policy and method of pretreatment for
fabricated parts made from hot-rolled steel with scale |
Improper treatment
by finishing contractor; coater reworked at no charge to
customer. |
| Laser Scale
Adhesion and Corrosion Failure |
(Method-materials)
Coating over laser scale |
Remove product
from worksite; strip coating, abrasive blast to remove corrosion
and scale and recoat. |
Rework; document
root cause; change policy and method of pretreatment for
laser-cut parts. |
Manufacturing
process caused defect, and original equipment mfg (OEM) was
unaware of laser-scale condition; reworked at OEM's expense |
| Osmotic
Blistering; Premature Corrosion Failure |
(Materials-method)
Coating over corroded metal substrate |
Strip coating by
thermal stripping method, abrasive blast to remove corrosion,
iron phosphate pre-treat with clean water rinse, and recoat. |
Rework; document
root cause; change policy method of pretreatment for corroded
metal parts |
OEM and coater at
fault; shared rework expense.
|
| Adhesion;
Corrosion Blistering; Premature Corrosion Failure |
(Materials-method)
Powder coating over corroded metal substrate |
Thermally strip
coating, abrasive blast to remove corrosion, iron phosphate
pre-treat with clean water rinse and recoat. |
Rework; document
root cause. Change policy and method of pretreatment for
organically sealed galvanized metal parts. |
Coating contractor
reworked at fabricator's expense; fabricator changed metal
suppliers and didn't warn finishing contractor. |
| Oil Bleed-Out |
(Materials-method)
Coating over heavily oiled slip fitted metal components; Heat
curing caused trapped oil to boil and bleed out onto the
exterior of the finishing part. |
Thermally strip to
remove powder and degrease metal components, abrasive blast to
remove ash, and recoat without chemical pretreatment.
|
Rework; document
root cause. Change policy and method of fabricating and
coating slip-fitted and metal components. |
Reworked at
fabricator's expense.
|
| Blistering During
Cure |
(Materials-method)
Powder coating over organic clear coating on galvanized metal
parts |
Chemically strip,
chemically clean, and conversion coat; reapply coating.
|
Rework; document
root cause. Change policy and method of pretreatment for
oganically sealed galvanized metal parts. |
Coating contractor
reworked at fabricator's expense; fabricator changed metal
suppliers and didn't warn finishing contractor. |
| Bubbling from Weld
Areas |
(Method-materials)
Substrate design and mfg. caused out-gassing from weld areas
during curing.
|
Patch and touch-up
failed parts with liquid coating. New aprts to be mfgd. by
drilling a pressure relief holde before welding so that pressure
tube won't act like a pressure vessel during accelerated
heating. |
Rework; document
root cause. Change policy and method of mfging. to resolve
metal materials issue. |
Manufacturer
reworked at failed lot with liquid touch-up and changed mfg.
method.
|
| Heavy Blast
Profile |
(Method-people)
Heavy peak-to-valley profile caused by aggressive blasting by
untrained personnel; coating thickness was less than the
peak-to-valley distance of the micro-surface profile.
|
Prepare the
surface by light abrasive sanding with 220 grit wet-dry paper
with an oscillating sander and recoat.
|
Rework; document
root cause; Start operator training for abrasive blasting in
accordance with NACE/SSPCa standards. Start testing the
micro-surface profile by powder application personnel before
applying the finish coat. |
Reworked at
coating contractor's expense before delivering product to the
manufacturer.
|
| Blistering and
Bubline |
(People-method)
Coating over black pipe with rust and lacquer seal |
Thermally strip
coating, abrasive blast, and recoat. |
Rework; document
root cause. Start training coating technicians for proper
pretreatment method. |
Coating contractor
reworked at no charge.
|
| Corrosion
Blistering on Thin Sheet Metal |
(Method-people)
Solvent wiped with methyl ethyl ketone (MEK) and powder coated.
Five-stage pretreatment system down for maintenance; production
manger decided to solvent wipe to meet critical deadline.
|
Chemical strip,
acid pickle to remove corrosion, phosphate prep, epoxy prime,
and topcoat.
|
Rework; document
root cause. Start training coating management and production
personnel for proper pretreatment method.
|
Reworked at
coating contractor's expense and paid penalty for late delivery.
|
| Aluminum Sand
Casting Pitting |
(Materials)
Inferior quality sand casting
|
Parts accepted as
is by casting fabricator
|
Used this as a
training example for protocol when non-conforming issue is
identified at the receiving level of the process
|
Fabricator shipped
non-conforming product and scrapped all product. The
coating contractor secured written authorization from the
casting fabricator to process parts as received after placing
parts on hold at the time of receiving inspection. |
| Oil Bleed from
Fastener |
(Materials-method)
Oil trapped from excessive tapping oil trapped inside the
aluminum assembly. |
Chemically strip
the coating from the assembly, disassemble the compoentns,
pretreat, recoat parts individually |
Rework; document
root cause. Change sequence of assembly method.
|
Manufacturing
assembly defect; coater reworked at manufactuer's expense
|
| Excessive Orange
Peel |
(Materials) Powder
coating was exposed to excessive heat during transport to the
finishing contractor |
Strip and recoat
with new powder lot.
|
Rework; document
root cause.
|
Powder mfg.
shipped by ground transport during August. Transport
company didn't use refrigerated truck and was help up in Phoenix
for 3 days.
|
| Filiform Corrosion |
(Method) Improper
pretreatment by solvent wiping. The finishing contractor
didn't have the means to properly conversion coat the machined
aluminum wheels.
|
Strip, polish and
rework.
|
The wheel
manufacturer discontinued work with the coating contractor
because they didn't have the necessary equipment to process the
parts to meet automotive industry performance standards.
The wheels were stripped and reworked in black and sold as
seconds. The wheel mfg. started a formal supplier survey
program and a production part approval process to prevent future
problems by outsource contractors. |
Wheel mfg.
accepted full responsibility for not pre-qualifying the coating
contractor in accordance with automotive industry standards.
|
|
Cracking |
(Method-people)
Under-cured powder coating
|
Remove from
jobsite, thermally strip, abrasive blast, epoxy prime and
topcoat
|
Rework; document
root cause. Change policy and method of ensuring total cure of
the finished product. Start solvent cure test method for
all work processed. Train production personnel on how to
conduct a simple MEK solvent cure test. |
Reworked by
coating contractor at no charge.
|
|
Adhesion Loss on Aluminum Die Cast |
(Materials-method-people) Improper pretreatment; powder coating
over organic high temperature mold release compound
|
Chemically strip,
chemically clean and conversion coat, reapply powder coating.
|
Rework; document
root cause. Change policy and method of pretreatment for
die-cast aluminum parts with heavy mold release compound.
Start employee training and testing for adhesion. |
Reworked by
coating contractor at no charge.
|
|
Non-Conforming Material |
(Materials) The
powder coating used for the roof panels was an epoxy. |
Powder Coating
contractor rejected parts and sent them back to the fabricator;
no work was done because of rust, scale and corrosion. |
Document root
cause and details of contract agreement.
|
Fabricator and
coating contractor shared rework expense: Coating contractor
quoted "ceiling panels" to match fabrick colors and end user
meant "roof panels." |
|
Crater and Voids |
(Machine-method-people) Conveyor maintenance was neglected, and
lubrication liquid from the overhead conveyor was falling onto
the horizontal areas of the parts in process. |
Chemically strip
all parts and recoat after corrective action.
|
Rework; document
root cause. Clean conveyor chain and track, change policy
and method of preventative maintenance and train all personnel
about the importance of timely maintenance practices. |
Coating contractor
reworked parts at no cost to fabricator.
|
|
Oil & Water Bleed-out from Incomplete Weld |
(Method-materials)
Pretreatment chemicals and heavy oil trapped inside the tube
because of poor design, fabrication, and welding methods.
Trapped liquids combined with oil contaminants and boiled inside
the tube as the parts were heated and cured. |
Thermally strip
and degrease, abrasive blast, and reapply powder coating.
|
Rework; document
root cause.
|
Coating contractor
reworked parts at fabricator's expense. Fabricator changed part
design and improved welding method to allow for proper drainage
during aqueous pretreatment.
|
|
Adhesion Loss Between Primer and Topcoat |
(Method) Powder
coating primer was over-cured causing a weak bond with the
topcoat. |
Thermally strip,
abrasive blast, primer at lower temperature and for less time,
and reapply topcoat to fully cure both layers. |
Rework; document
roof cause. Change policy method of dual-coating steel
products. |
Coating contractor
reworked parts at no charge to fabricator |
|
Powder Won't Cure |
(Materials-method)
Water trapped inside metal tubing is keeping the metal
temperature below the cure temperature required to achieve full
cure and surface characteristics. |
Thermally strip,
abrasive blast, and recoat without chemical pretreatment.
|
Rework; document
root cause. Change part design to prevent water
entrapment.
|
Coating contractor
reworked parts at fabricator's expense.
|
|
Two-Coat Process Failure (topcoat sag) |
(Method) The
silver powder base coat was applied but not exposed to enought
heat to set it properly. The clear topcoat was then
applied, and the part was reheated to achieve full cure.
The base coat remelted, causing the topcoat to sag |
Thermally strip,
abrasive blast, reapply the base coat at a higher temperature,
and reapply the topcoat to fully cure both layers without
sagging.
|
Rework; document
root cause. Change policy and method of dual-coating steel
parts.
|
Coating contractor
reworked parts at no charge to fabricator.
|
|
Clear-Coat Crazing |
(Method)
Under-cure of the clear powder coating; heavy forged aluminum
wheel hub was polished, clear-coated, and not fully cured.
Failure occurred within two weeks of processing. |
Product was
recalled and all parts were chmically stripped, repolished, and
recoated after thermal profiling was conducted to determine the
proper cure temperature.
|
Rework; document
root cause. Change processing method time and temperature.
|
Coating contractor
reworked parts at no charge to fabricator.
|
|
Over-Cure |
(Method)
Powder-coated panel was left inside the cure oven for 400
percent more time than was necessary to achieve proper cure.
|
Test was conducted
as a training exercise
|
None
|
None
|
|
Oil Contamination |
(Method) Powder
coating was purposely applied over oil contamination |
Test was conducted
as a training exercise |
None |
None |
|
Under-Cure |
(Method)
Powder-coated panel was placed inside the cure oven for 5
minutes at 300oF |
Test was conducted
as a training exercise |
None |
None |
|
No Pretreatment |
(Method) CRS panel
was coated with epoxy and cured for 10 minutes at 350oF.
Failed direct and reverse impact testing at 160 inch pounds |
Test was conducted
as a training exercise
|
None
|
None
|
|
Proper Treatment |
(Method) CRS panel
was coated with epoxy and cured for 10 minutes at 350oF.
Failed direct and reverse impact testing at 160 inch pounds |
Test was conducted
to show the effectiveness of proper surface preparation before
powder application. |
None
|
None
|